Servicing Your Account

It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your account and service needs, streamlining the process for simpler, faster results. Your Account Manager will also provide consultative support to help you maximise savings and ensure that your account is always meeting your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number one reason they choose to do business with Staples.

Our Account Managers:

• Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer accounts
• Receive extensive training on customer service, product information and problem resolution
• Are dedicated to creating the most cost-effective programme for our customers and proactively recommend additional cost saving opportunities
• Work with you to grow compliance to the account, so you can achieve the most savings

Being able to quantify results is important to your business. Through quarterly business reviews, your Staples® Account Manager will demonstrate the value of your Staples Advantage account, identify new savings opportunities, and make sure your programme is on track to achieve your goals. Our business reviews are supported by our best-in-class reporting capabilities and provide you with a detailed analysis of your spending, companywide.

At Staples Advantage, we place the customer at the centre of all our activities, working always to ensure that ‘we bring easy to your office’. We have therefore adopted a unique approach to Customer Service at Staples Advantage that represents the philosophy of our Customer Service Centre’s of Excellence, where our aim is to balance the art of great communication with the science of perfect performance.

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