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Servicing Your Account
A Partnership with a Distinct Advantage
Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage®, you also get a level of customised support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering the best service and savings possible.
Proactive Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your account and service needs, streamlining the process for simpler, faster results. Your Account Manager will also provide consultative support to help you maximise savings and ensure that your account is always meeting your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number one reason they choose to do business withStaples.
Our Account Managers:
- Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer accounts
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective programme for our customers and proactively recommend additional cost saving opportunities
- Work with you to grow compliance to the account, so you can achieve the most savings
Our team of Customer Service advisors are committed to providing knowledgeable and consistent support for your end users. Our customer service team is empowered to provide resolution on first contact.